Welcome to Gala Spins. By accessing and using our website or mobile app, you
agree to comply with the following terms and conditions. These terms govern your use of the
services provided by Gala Spins and set out your rights and responsibilities as a player. Please
read these terms carefully before engaging with any of our services.
1.
Eligibility
You must be at least 18 years old to register, play, and engage
in real-money gambling on Gala Spins.
Only players residing in the UK are eligible to
register and access the platform.
By creating an account, you confirm that you meet the
legal requirements for online gambling in your jurisdiction and that all information provided
during registration is accurate and up to date.
2. Account
Registration
To access the services offered by Gala Spins, you must create
an account by providing personal details such as your name, date of birth, email address, and
payment information.
You are responsible for maintaining the confidentiality of your
login credentials and for all activities conducted through your account.
Only one account
is permitted per individual. Multiple accounts may result in account suspension or
closure.
We reserve the right to verify your identity at any time and may request
additional documentation, such as proof of identity or address, to ensure compliance with our
verification process.
3. Deposits and Withdrawals
Gala Spins
supports a variety of payment methods, including debit cards (Visa, Mastercard), PayPal, and
bank transfers. All payments must be made in GBP.
The minimum deposit amount is £10.
Deposits are processed instantly, allowing you to start playing immediately.
Withdrawals
can be requested at any time, but processing times may vary depending on the payment method.
Gala Spins aims to process withdrawals within 24-48 hours, but your bank or payment provider may
require additional time.
You must use the same payment method for both deposits and
withdrawals. Gala Spins may request additional documentation for verification purposes before
processing withdrawals.
4. Bonuses and Promotions
Gala Spins
offers a range of bonuses and promotions, including welcome bonuses, free spins, and loyalty
rewards. Each promotion has its own specific terms and conditions, which will be outlined in the
promotion’s description.
Welcome bonuses are available only to new players who make a
qualifying deposit. For example, to claim a welcome bonus of £50 Bingo Bonus and 40 Free Spins,
you must deposit and spend £10 on Bingo.
Free spins are subject to game restrictions and
expiry dates. Winnings from free spins may be capped, and some bonuses may be wager-free,
meaning you can withdraw your winnings without fulfilling wagering requirements.
Bonuses
are non-transferable and cannot be exchanged for cash. Any breach of promotion terms may result
in forfeiture of the bonus.
5. Wagering Requirements
Some bonuses
or promotions may have wagering requirements attached, meaning you must wager the bonus amount a
specified number of times before withdrawing any associated winnings.
If you fail to meet
the wagering requirements within the specified time frame, the bonus and any associated winnings
will be forfeited.
Different games may contribute differently to meeting wagering
requirements. For instance, slot games often contribute 100%, while other games like Bingo may
contribute a lower percentage.
6. Responsible Gambling
Gala Spins
is committed to promoting responsible gambling. We provide several tools to help you manage your
gambling habits, including deposit limits, time-out periods, and self-exclusion
options.
If you believe your gambling is becoming problematic, you can contact our
customer support team or use the self-exclusion feature to temporarily or permanently suspend
your account.
We encourage all players to gamble responsibly and offer access to external
resources such as GamCare and BeGambleAware for additional support.
7. Game
Fairness and Security
All games offered on Gala Spins are independently
tested and certified by third-party agencies to ensure fairness and transparency.
We
employ industry-standard SSL encryption technology to safeguard your personal and financial
information. Your data is protected at all times, and we are committed to ensuring the highest
level of security.
Gala Spins does not manipulate or interfere with game outcomes. All
game results are determined by a random number generator (RNG) and are completely
fair.
8. Account Closure
You can request to close your Gala Spins
account at any time by contacting our customer support team. Upon account closure, any remaining
funds will be returned to you, provided all terms and conditions have been met.
Gala
Spins reserves the right to suspend or close accounts that breach any of the terms outlined in
this document, including but not limited to fraudulent activities, multiple account creation, or
failure to comply with verification processes.
Any fraudulent, suspicious, or unethical
activity may result in the forfeiture of bonuses, winnings, and account funds.
9.
Customer Support
Our customer support team is available 24/7 to assist with
any queries or issues. You can contact us via live chat, email, or phone for prompt
support.
For disputes or concerns, players are encouraged to first contact customer
support for resolution. If a dispute cannot be resolved, players may seek independent
arbitration through external bodies such as the UK Gambling Commission.
10.
Changes to Terms and Conditions
Gala Spins reserves the right to amend or
modify these terms and conditions at any time. Players will be notified of any significant
changes via email or through notifications on the website.
Continued use of the platform
following changes to the terms will be considered acceptance of the revised
terms.
11. Governing Law
These terms and conditions are governed
by the laws of England and Wales. Any disputes arising from your use of Gala Spins will be
subject to the jurisdiction of the courts in these regions.
By using Gala Spins, you
acknowledge that you have read, understood, and agreed to the above terms and conditions. If you
do not agree with any part of these terms, you must refrain from using the platform.